Return
PRO ONE will accept, for return or exchange items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your items within 7 days after delivery. Items must be returned with all tags still attached
Refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days after receiving the product by our team, depending on your card issuers policies
How to Return or Exchange an Item. You can request a return or exchange within:
- 3 days for Returns
- 3 days for Exchanges
Submit your request by:
Email in from your registered email address
What can be returned
Defective or Wrong Items:
If you receive a defective product or an incorrect item, we will arrange a pickup from your delivery address. In case pickup service is not available at your location, you will need to self-ship the product to our warehouse.
Colour or Preference Issues:
If the return is due to colour variation, design preference, or simply not liking the product.
Mode Of Refund
Online Payment Orders: Refunds are typically issued to the original payment method used for the purchase. This could be a credit card, debit card, or digital wallet. The refund process usually takes a few business days for the funds to reflect in your account.
Cash on Delivery (COD) Orders: Refunds for COD orders are generally issued through bank transfers. The seller will typically ask you for your bank details once the refund is approved. This ensures the money goes directly to your account.
In some cases, our logistics partners may not be able to pick up return orders from certain pin codes due to serviceability issues. In such situations, you will be required to self-ship the product to our return address.
Order Marked Delivered But Not Received – What to Do?
If your order is marked as “Delivered” but you have not received the product, please inform us via email at support@proone.co.in within 24 hours of the delivery status update.
If you report the issue after 24 hours, our logistics partner will not be able to investigate the case as per their policy.
Once we receive your email within the specified time, please allow 7 to 15 working days for the logistics partner to complete their investigation. You will need to wait for the final outcome of this process.
This is a standard part of our order and delivery policy.
Notes:
1) No Refund for Tampered/Opened/Altered Parcels:
We cannot process refunds or returns if the customer has accepted a parcel that is tampered with, opened, or shows any signs of alteration, including any tape applied outside the package. Please inspect the parcel carefully before accepting it.
2) Mandatory Video Proof for Incorrect Product Returns:
If you wish to return a product due to an error in fulfillments (either full or partial order), video proof is required. The video should clearly show the product(s) in question, including any discrepancies or damage, and the condition of the packaging.
Conditions for returns
• Items must be returned in good condition.
• Items must have all original tags, boxes, and packaging.
Email in from your registered email address
What can be returned
Defective or Wrong Items:
If you receive a defective product or an incorrect item, we will arrange a pickup from your delivery address. In case pickup service is not available at your location, you will need to self-ship the product to our warehouse.
Colour or Preference Issues:
If the return is due to colour variation, design preference, or simply not liking the product.
Mode Of Refund
Online Payment Orders: Refunds are typically issued to the original payment method used for the purchase. This could be a credit card, debit card, or digital wallet. The refund process usually takes a few business days for the funds to reflect in your account.
Cash on Delivery (COD) Orders: Refunds for COD orders are generally issued through bank transfers. The seller will typically ask you for your bank details once the refund is approved. This ensures the money goes directly to your account.
In some cases, our logistics partners may not be able to pick up return orders from certain pin codes due to serviceability issues. In such situations, you will be required to self-ship the product to our return address.
Order Marked Delivered But Not Received – What to Do?
If your order is marked as “Delivered” but you have not received the product, please inform us via email at support@proone.co.in within 24 hours of the delivery status update.
If you report the issue after 24 hours, our logistics partner will not be able to investigate the case as per their policy.
Once we receive your email within the specified time, please allow 7 to 15 working days for the logistics partner to complete their investigation. You will need to wait for the final outcome of this process.
This is a standard part of our order and delivery policy.
Notes:
1) No Refund for Tampered/Opened/Altered Parcels:
We cannot process refunds or returns if the customer has accepted a parcel that is tampered with, opened, or shows any signs of alteration, including any tape applied outside the package. Please inspect the parcel carefully before accepting it.
2) Mandatory Video Proof for Incorrect Product Returns:
If you wish to return a product due to an error in fulfillments (either full or partial order), video proof is required. The video should clearly show the product(s) in question, including any discrepancies or damage, and the condition of the packaging.
Conditions for returns
• Items must be returned in good condition.
• Items must have all original tags, boxes, and packaging.
Can’t find an answer?
Contact our customer support team via the contact page. Our customer representative will be in touch within 2 business days.
CONTACT US